Overall Satisfaction Product Quality Communications Delivery Problem Resolution Imprinting

Diamond Line We pride ourselves that we do not miss deadlines. This catalog shows our most popular lines, but we have the ability to supply and decorate items not illustrated here. Please contact factory for availability. Artwork Prices in this catalog are based on receipt of camera ready artwork. If artwork is required, this will be billed after confirmation that art charges will apply. NO CHARGE IS MADE FOR CAMERA SIZING OR PAPER PROOFS. We accept electronic & computer generated artwork. For halftones, linescreen should not be greater than 55 lpi. Cancellations All charges incurred before cancellation will be billed. Claims  All claims must be submitted within 10 days of receipt of goods. Federal Express & UPS will not pay for claims for breakages submitted after 15 days from pickup. No charge backs will be allowed for claims that are not honored by common freight carriers. Any visible damage must be reported to the delivering carrier at the time of delivery. Unless otherwise requested we insure at a release value not to exceed 0.90¢ per lb. Color Matching We try to match PMS colors as closely as possible. Since PMS colors are ink formulas for printing on paper an exact color match cannot be guaranteed. We cannot guarantee an exact color match when imprinting light colored inks on dark mugs. Color & Copy Change Color change within a run add $20.00. Copy change within a run add $25.00. Decals Tight registration may require the use of a decal. Minimum order for decals is 144 pieces on 1 side. Decal up charge: $0.50 for one side, $1.00 for 2 sides $1.20 for wraparound. Setup charge on repeat orders $25.00 per color. Higher Quantity Pricing Contact Diamond Line for quotation. Less Than Minimum An additional set up charge of $30.00 per color, in addition to normal screen charge, applies to any order of 50% of listed minimum. For less than 50% of listed minimum the setup charge will be $50.00 per color. Metallic Imprints 22K Gold & Platinum - Add 0.40 per side. (Approximately. 2 inches square). For wrap imprint add $1.00. 22K Metallic Gold: Bright, not microwaveable, not dishwasher safe. Microwaveable Metallic Gold: Less bright, microwaveable, not dishwasher safe. (Specify if you want microwaveable gold). Platinum Bright, not dishwasher safe Imitation Gold & Silver: 0.10 per side. Has a matte, grainy finish is microwaveable & dishwasher safe. Metallic Halos/Bands - Halos 0.50 , Bands 0.65 See above recommendations for metallics. OVER AND UNDER RUNS We normally come as close to the number ordered as possible. However, Please allow for 5%, if there is a definite minimum required. Personalizations Individual names limited to 28 spaces per line at $2.50 per line. A minimum of 25 names are required per run. When less than 25 names are required, the charge will be for a run of 25. For metallic personalizations add 0.60 . There is a charge for typesetting names. If personalization color is not black, the personalization color may not match the imprint color exactly. Mug Release Program Mugs can be held at factory without personalization for release at customers request. All mugs (excluding personalization) will be billed in advance. Less than 25 names for subsequent personalizations will be charged as above. Production Time Normally 8-10 working days from date of receipt of artwork and Purchase Order. Allow extra time during holiday season. WE CAN GIVE YOU A 5 DAY SERVICE AT NO EXTRA CHARGE IF OUR PRODUCTION SCHEDULE ALLOWS. A Rush Charge may apply to orders placed after Mid-November. Proposition 65 Any order received in California will include a Proposition 65 notification stating: CALIFORNIA PROP 65 WARNING: The materials used as colored decorations on the exterior of this product may contain lead and/or cadmium, chemical(s) known to the State of California to cause birth defects or other reproductive harm. Rush Orders Rush orders are accepted if production schedule allows, except where art or product dictates a Decal. Rush Charges of up to 10% of the order, with a minimum of $35.00 per color may apply. Call Factory for details. Screen Charges $40.00 per color on initial order only. Screens are retained for 3 years. Shipping We will ship under your label, and with the carrier of your choice. However, we do have discount arrangements with several freight companies, and can ship at reasonable prices. All freight quotes are approximate. We reserve the right to forward additional freight billing from carrier within 30 days after original invoice, where additional freight charges may be incurred e.g. inside delivery charges, residential delivery, interline points. There is a charge of $5.00 for palletizing and shrink wrapping. Shipping by UPS, FEDEX and overnight airline carriers require additional packaging at a charge of $5.00 per box. Spit (Drop) Shipments There is a $5.00 charge on each drop, split or release shipment, in addition to a master carton, and freight charges. (See Shipping). Special Techniques Ice - Gives a unique raised effect. Available in any color. Embossed Gold & Platinum Imprints  - Available on most items. Priced as two color imprint, plus metallic surcharge per side plus an additional screen. Frosted Glass -  We have the ability to frost any glass product in our catalog. Charges vary according to size of article. Four Color Process - Available on most items in catalog. Turnaround time 3 - 6 weeks. Minimum Order 144 pcs. Call Factory for bids. Etching -  Sandcarved on to product for an elegant upscale finish. Satin Etch  - Simulates surface etching in look and feel but is screen printed at normal one color price regardless of imprint area. Speculative Samples Speculative samples are available at $65.00 per color. No additional screen charge will be incurred if an order materializes. Slight variances in imprint color, appearance and registration between production must be considered acceptable. NO CHARGE IS MADE FOR PAPER PROOFS. Ware Quality & Warranty Slight variations & imperfections in glassware & ceramics are not considered flaws. Size and color may vary slightly and these are considered acceptable industry standards. We guarantee our products for workmanship and materials. Defective merchandise will be replaced, but our liability is limited to the invoiced cost of the item. Wraparound or Second Side Imprints There is no additional charge for one color imprints on round items, except where noted in the catalog page. This applies to screen printing, but not decals. We comply with FDA guidelines regarding imprint area restrictions. Prices are subject to change without notice.